Call Travelers 1-800-claim33 to report your claim.

Auto Concierge Claim Service through Car Star in Blue Ash 513-984-4445
You can drive your car to them, there is an in-house Travelers Estimator on-site to evaluate the damage. They will also make rental car arrangements for you with Enterprise who is also on-site. All repairs are guaranteed.

At Travelers, they understand that no one ever wants to file an insurance claim. So they go out of their way to make the claim experience as stress-free as possible for you. Their knowledgeable claim specialists will respond to your needs with speed, compassion, integrity and professionalism. From fast-responding Catastrophe Services to industry-specific claim experts and 24/7 support, Travelers provides the confidence you need and rely on.


Lexington, KY Contact Information
Phone: (859) 278-6181 or 1-800-397-4267
Fax: (859) 971-4200
Hours: 8:00am - 4:30pm EDT, Mon-Fri
Emergency After Hours Claims
1-888-ClaimAO (1-888-252-4626)
Hours: 4:30pm to 8:00am EDT, Mon-Fri, 24 hours a day Saturday, Sunday and all holidays.
Road Trouble Service
(RTS) Claims
Phone: 1-888-TOW-AOIC (1-888-869-2642)
Hours: 24 hours a day, 7 days a week
Automobile Accidents
Obtain the name of the other driver and license number of the other vehicle.

Other Losses
Take the necessary precautions to protect your property from further damage.

In the event of personal injury, obtain the names and addresses of individuals involved and/or witnesses.

Do not discuss the details of the accident with anyone but the investigating police officer.

Call your us 859-331-4404. Your agent will then immediately set your claim in motion by notifying the local Auto-Owners claim office on your behalf.

Reporting a Claim After Regular Business Hours

If you are unable to reach your independent agent after regular business hours, we provide an Emergency After Hours Phone Service from 4:30 P.M. through 8:00 A.M. Eastern Time, Monday through Friday, and twenty-four (24) hours a day on Saturday, Sunday and all holidays.

This service is available by calling toll-free 1-888-ClaimAO (1-888-252-4626)

Go to for more information

How to Report a Claim

Speed up the Claims Process for your Customers with Express Reporting®!

Customers can call Safeco's Claims Contact
Center directly at 800-332-3226 to report a claim.

When you speak with the Safeco Claims Contact Center directly, they are able to help you right away with services like:

  • Water mitigation
  • Accident scene tow
  • Auto inspection
  • Rental car setup

Premier Auto Claims Experience (PACE)

Safeco’s Premier Auto Claims Experience, also known as PACE™, is a partnership program with selected collision repair facilities. PACE compliments Safeco's claim service by providing customers with another damage inspection option, in addition to our field examiners. Using a PACE shop provides our customers with numerous benefits, including customer choice, flexibility and convenience. Additionally, when a customer files a claim and chooses to use a PACE shop, their repairs are covered with Safeco’s President’s Guarantee™. You can ask the Safeco Claim Specialist or call us to search for a shop near you.


Call them directly when you need a Tow or Assistance 1-877-ROAD-101 (1-877-762-3101)

Call: 1-866-255-5530
Call: 1-877-262-2727
Claims: 1-800-274-4499
Roadside Assistance: 1-888-776-2778
Claims Reporting 24/7: 1-877-584-7466
Call: 1-800-280-1466